1. Information We Collect

We collect and process information in the following ways:

a. Personal Information

• Your name, email address, and contact number (if voluntarily submitted).
• Doctor or clinic information if you are a healthcare provider registering a profile.
• Messages, comments, or support requests submitted through our platform.
• Consultation records, appointment details, and related payment or token verification info.

b. Non‑Personal Information

• Device information (model, operating system, browser version).
• Log data including IP address and usage information.
• Approximate location information (if enabled by the user).
• Advertising identifiers and cookies.

2. How We Use Your Information

We use collected information to:

• Provide and improve our services, including online doctor consultations and bookings.
• Display accurate doctor and healthcare information.
• Respond to inquiries and support requests.
• Improve website and app performance.
• Maintain security and prevent spam or abuse.
• Send notifications and updates.
• Display advertisements and measure performance.
• Analyze how users interact with our platform.

This platform provides informational services and scheduling only and does not provide formal medical diagnosis or emergency treatment directly.

Always consult a qualified healthcare professional for medical concerns.

We do not sell, rent, or trade personal information to third parties.

3. Online Consultancy, Audio/Video Calls & Voice Notes

Our platform offers online medical consultancy features, allowing patients and doctors to interact securely through audio calls, video calls, and voice notes.

Microphone and Camera Permissions

• To facilitate live audio/video consultations and voice messaging, our app and website may request explicit permission to access your device’s microphone and camera.
• Camera and microphone streams are utilized strictly during active consultation sessions to enable real-time communication.

Data Storage and Privacy of Calls & Voice Notes

• Live audio and video call streams are transmitted securely for the purpose of the consultation and are not permanently recorded or archived on our servers unless explicitly required for administrative logs or quality assurance with user consent.
• Voice notes or attachments sent during support or consultations are handled with strict confidentiality and stored securely.

4. Google Services, Analytics & Advertising

Our platform uses third-party services including Google Analytics, Google Tag Manager (GTM), Google AdSense, and Google AdMob.

These services help us analyze traffic, improve user experience, monitor performance, and display advertisements.

Information These Services May Collect

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent
• Cookies and advertising identifiers
• Crash reports and analytics data

Google Analytics

We use Google Analytics to better understand how visitors use our website and applications.

Google Tag Manager (GTM)

Google Tag Manager is used to manage scripts and tracking technologies.

Google AdSense & AdMob

Third-party vendors, including Google, use cookies to serve personalized ads based on your visits to this website and other websites.

Users can opt out of personalized advertising at any time via Google Ads Settings or device privacy settings.

Cookies & Tracking Technologies

• Remember user preferences
• Improve website functionality
• Analyze traffic and performance
• Measure advertisement effectiveness
• Prevent spam and abuse

By continuing to use this website, you agree to the use of cookies and tracking technologies as described in this Privacy Policy.

5. Islamic Audio Content

Some pages may include Islamic educational content such as Kalma audio recitations and playback features.

Audio playback itself does not collect personal information.

If audio content is delivered through third-party providers, those providers may collect technical information such as IP address, browser type, and playback statistics.

6. Third‑Party Services & Data Sharing

We may use trusted third-party services to support notifications, analytics, hosting, advertising, and performance monitoring.

Push Notifications (OneSignal)

We use OneSignal to deliver push notifications and related analytics.

• Device identifiers
• Notification interaction data
• Basic device information

Crash Reporting & Analytics

We collect crash logs and diagnostic information to improve app stability.

Data Sharing

Data may be shared with trusted partners only for operational, security, analytics, and advertising purposes.

7. Public Help Desk / Community Chat

Public messages posted in the community help desk may be visible to other users.

Please avoid sharing sensitive personal or medical information publicly.

• Username or display name
• Public chat messages
• Technical information such as IP address and browser type

8. Data Security

We implement industry-standard security measures to help protect user data.

While no online system can guarantee 100% security, we make reasonable efforts to safeguard information.

Data transmitted to our systems and trusted third-party services is encrypted in transit whenever possible.

9. Data Retention

We retain information only for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce policies.

10. User Rights

• You may request deletion of your personal information.
• You may disable notifications through device settings.
• You may manage or revoke microphone and camera permissions anytime via your device or browser settings.
• You may limit ad tracking through device privacy settings.
• You may contact us regarding privacy-related concerns.

11. Children’s Privacy

Our platform is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

12. External Links

Our platform may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites.

13. Identity / Ownership

KPKDoctors is an independent healthcare directory and online consultation platform providing informational listings of doctors, clinics, and hospitals in Khyber Pakhtunkhwa.

14. Updates to This Policy

We may update this Privacy Policy from time to time.

Continued use of our services after updates means you accept the revised policy.

15. Third-Party Privacy Policies

• Google Privacy Policy: https://policies.google.com/privacy
• Google Ads Settings: https://adssettings.google.com/
• Google AdSense Policies: https://support.google.com/adsense/answer/1348695
• OneSignal Privacy Policy: https://onesignal.com/privacy_policy

16. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact us.

Website: https://kpk.kpkdoctors.com/

Email: [email protected]

Location: Swat, Khyber Pakhtunkhwa, Pakistan